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60 second case study

Case 129

Home Warranty Problems

John L.

Read the Case Study

Complete Resolution

5 Stars

I was really tired of chasing this company to do the basic service I purchased from them. Noble Navigators got them to act professionally and keep their commitments.

- John L.

Rating: CS5

Consumer issues with life disruption lasting great than 48 hrs.


Case Log

Case 129

Slippery home warranty

Start

Home warranty company wouldn't perform their basic service.

Problem

Impact

Investigation

Resolution

Problem

  • Failed to send a plumber
  • Wouldn't pay for others
  • Ignored my follow up calls

Impact

  • Problem got worse
  • No hot water for 2 days
  • Wasted time & frustration
  • Navigator led conference
  • Negotiated for resolution
  • Follow up & documentation

Resolution

  • Apology from company
  • Plumber identified & sent
  • No additional payment

Rating: CS5

Consumer issues with life disruption lasting great than 48 hrs.


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