60 Second Case Study

60 Second Case Studies are very short visual summaries of the highlights of a consumer experience

Case Study Summary

Case Study Summaries are short descriptions of a consumer problem from the initial service to resolution.

Case Elements

Service

The type of service the company has agreed to provide to the customer and basic details about the type of relationship or agreement they may have.

Service Request

A short description of the service request that the customer made to the company.

Service Failure

A description of the company's response and any issues delivering services consistent with the service agreement.

Corrective Action

A summary of any requests made to the company to correct or address the situation, including responses

The Impact

A brief description of any side effects of the original problem including healthcare, finance, personal safety, distress and other considerations.

The Facts

A list of the verifiable parts of the case that can help to quickly outline the situation.

The Resolution

A short summary of whether or not the case was resolved and how long it took to resolve the case.

The Rating

Internal ratings help Noble Navigators classify and better handle cases.

Member Assistance

Noble Navigators provides guidance, direct action and ongoing support services for more than a dozen important life situations including basic tech support. If you or someone you know needs assistance please contact Noble Navigators 24/7.