Member Support
Feb 1, 2021 1 min readWhat do the internal case ratings mean?
It helps consumers and Noble Navigators to describe member issues with a category that makes it easier to quickly understand the areas and impact of a problem.
Some situations may be related to one category while others may involve more than one category (for example a situation that impacts both your healthcare and your financial situation).
HEALTH
Cases involving members’ healthcare, insurance or medical care. Abbreviation: HEAL.
CONSUMER
Cases involving consumer products or services. Abbreviation: CS.
TECHNOLOGY
Cases involving technology, data, privacy and online services. Abbreviation: TECH.
SAFETY & SECURITY
Cases involving the personal safety or security of members. Abbreviation: SAFE.
FINANCIAL
Cases involving banking, finance, credit or financial impact. Abbreviation: FIN.
MULTI
Cases that involve multiple categories. Abbreviation: MULTI.
Numerical Rating System - 1 - 9
Each case receives a numerical rating 1 - 9 with 9 being the most urgent.
- 1 - New Case or Unknown Impact
- 3 - General Questions
- 5 - Active Issue
- 7 - Urgent Problem
- 9 - Maximum Priority
Rating Examples
Below are some examples of case ratings
- FIN-9 - Financial problem with maximum urgency.
- HEAL-3 - General questions about healthcare issues.
- CS-7 - Urgent problem involving consumer problems.
- TECH-1 - New case about a technical issues.
Members Assistance
Noble Navigators provides guidance, direct action and ongoing support services for more than a dozen important life situations including providing care for others. If you or someone you know needs assistance please contact Noble Navigators 24/7.
- Expert Review
- One Page Plan
- Automatic Follow up
- Direct Navigator Actions
- Backup Services
Privacy
No last names or other personally identifiable information are used in published case studies. All photos are stock photography unless specified.
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