Member Support
Feb 1, 2021 1 min readThe Yearlong Study
Noble Navigators conducted a yearlong study working directly with consumers to handle serious healthcare, financial and customer service issues.
Noble Navigators started with a dozen basic services to help consumers when they need it most in healthcare, consumer, financial, technology and other key areas. Over the course of the first twelve months some trends became clear.
Consumers are consistently misled
- Inaccurate marketing information
- Confusing customer support
- Ignored communication
- Fake reviews
- Scams
Devices & accounts are under continuous attack
- All major phones& carriers
- All computers, tablets, consoles & other personal devices
- All business equipment, systems & networks
- All local, state & Federal government networks
- All critical services including healthcare, finance, utilities & emergency services
Many companies avoid supporting their products & services
- No published support information
- Self-serve support based on the 'community' of customers themselves
- 'Simulated' support that does not offer meaningful assistance
- Paid support for out of reach for average customers
- Third party support that fosters predatory activity
Frauds & Scams are increasing quickly
- Personal information harvested through social media posts
- Stolen information from corporate hacks & breaches
- Fake profiles & communications
- Natural sounding but deceptive language facilitated by AI
- Information purchased through advertising surveillance networks
- Continuous targeting of vulnerable people and high-value targets
Law enforcement are not set up to help
- Most laws have not caught up with the crimial activity
- Local police may not be well situated to help
- Federal authorities are not always focused on individual victims
- Online platforms that faciliate criminal acts turn a blind eye
Consumers need strong, trusted help.
- Trusted mission, team & values
- Skills, expertise & training
- 24/7 Access
- Easy to use and understand services
- Live human assistance & accountability
What it means
If you or someone you know if having an issue with consumer, healthcare, technology, safety or any other issue, please contact Noble Navigators. You can contact 24/7 or schedule an appointment in advance. Noble Navigators offer services through monthly membership or through consumer investigations.
Members Assistance
Noble Navigators provides guidance, direct action and ongoing support services for more than a dozen important life situations including providing care for others. If you or someone you know needs assistance please contact Noble Navigators 24/7.
- Expert Review
- One Page Plan
- Automatic Follow up
- Direct Navigator Actions
- Backup Services
Privacy
No last names or other personally identifiable information are used in published case studies. All photos are stock photography unless specified.
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