The Yearlong Study

Noble Navigators conducted a yearlong study working directly with consumers to handle serious healthcare, financial and customer service issues.

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Member Support

Dec 5, 2023 2 min
Case Studies

My Home Warranty Company Is Ignoring Me | Case Summary #129

John L. purchased a home warranty to cover some of the basic repair and

Member Support

Nov 25, 2023 2 min
Case Studies

Victim of Check Fraud & Unhelpful Bank | Case Summary #219

Diane is 82 and has done her best to save for retirement. She is a sharp consumer

Member Support

Nov 1, 2023 2 min
Case Studies

School Refused To Return My $5k Deposit | Case Summary #181

Noura found a school and coursework to enhance her career. She checked reviews

Member Support

Nov 1, 2023 2 min
Case Studies

Disappearing HVAC provider | Case Summary #301

Eddie A. wanted to invest in the value of his newly purchase home in South Jersey.

60 second case study

Case 301

Disappearing HVAC company

Eddie A.

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Totally Worth It

5 Stars

I really appreciated the approach Noble Navigators took. I was well informed, they got me great results and the situation was improved quickly.

- Eddie A.
Privacy & Public Reviews

Rating: CS4

Consumer issues with more than $1,000 financial impact.

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Case Log

Case 301

Disappearing HVAC company

Start

I purchased a $3,000 HVAC system including 3 years of maintenance.

Problem

Impact

Investigation

Resolution

Problem

  • School kept $5,000 deposit
  • Promised refund for months
  • Ignored all of my calls

Impact

  • Aggressive communication
  • Couldn't take this class
  • Couldn't take other classes
  • Navigator conference call
  • Official case escalation
  • Warning by certified mail

Resolution

  • Professional communication
  • Notification of refund
  • Funds received in 72 hrs

Rating: CS5

Consumer issues with more than $1,000 financial impact.

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